Contact us

Welcome

A small family business company who loves to design and produce handmade, customizable wooden items and more..

Shipping details

PROCESSING TIME
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times:
Canada: 3-14 business days
United States: 3-12 business days
Europe: 2-10 business days
Australia, New Zealand and Oceania: 6-18 business days
Asia Pacific: 10-18 business days
Latin America and the Caribbean: 10-18 business days
North Africa and the Middle East: 10-18 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

SHIPPINGS TO CANADA
Unfortunately Canada Post Office does not offer tracking information for international packages and letters.

You have the possibility to choose the EXPRESS COURIER upgrade (that always offers tracking information about shippings to Canada)
https://gretaotodesign.zibbet.com/fast-delivery-service

If you do not purchase it, your order will be sent as regular mail via Post Office (priority mail letter).

Please keep in mind that if you choose the Post Office (standard shipping) as shipping method, we won't be responsible for any lost or delay orders and, consequently, we cannot offer the refund because we have no way to check if an order arrived or not at destination.

CUSTOM AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Refunds, returns & exchanges

I gladly accept returns, exchanges, and cancellations.
Just contact me within: 14 days of delivery.
Ship items back to me within: 21 days of delivery
Request a cancellation within: 12 hours of purchase.
The following items can't be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Digital downloads

CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?
Please contact me if you have any problems with your order.

Additional information

Privacy policy

I will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)

GretaOtoDesign. We Love Making Things just for You

Italian Handicraft & Design