Contact us

Welcome

A small family business company who loves to design and produce handmade and customizable wooden items

Shipping details

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
Canada: 3-14 business days
United States: 3-12 business days
Europe: 2-10 business days
Australia, New Zealand and Oceania: 6-18 business days
Asia Pacific: 10-18 business days
Latin America and the Caribbean: 10-18 business days
North Africa and the Middle East: 10-18 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Refunds, returns & exchanges

I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Digital downloads
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.

Additional information

Privacy policy

I will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)

GretaOtoDesign. We Love Making Things just for You

Italian Handicraft & Design